FAQS
ABOUT SAINT SASS
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saint sass is a brand for statement products. We are known for our statement tights. Our vision is to underline your female independence. We believe in women who pride themselves on their individualism, who express their feminine independence and display self-deprecating courage! We believe that you don't have to choose between Paris or Berlin, a delicate croissant or a SpÀti beer. Because: Our life has many compartments. Let's pull them all out with our statement tights!
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saint sass was founded by two friends, Vivien Wysocki and Larissa Schmid. What they have in common is not only a keen sense of fashion, but also a love of showing off their feminine side in skirts and dresses.
Tights are therefore an integral part of their everyday life.
As founders, Vivien and Larissa know from their own experience the challenges that women in certain industries often have to overcome in order to gain the respect and recognition they deserve. With saint sass they have started a revolution: their goal is to promote strong and self-confident women and to spread clear messages through the statements on their tights.
Today, their vision has become reality, and they work every day to develop the company in an innovative way and, above all, to promote women.
Vivien is responsible for Branding and Social Media, while Larissa is in charge of Performance, Finance and Operations.
TAXES AND CUSTOMS DUTIES
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United States & Canada:
Import duties are ALWAYS included in the price for deliveries to the US and Canada. Sales tax will not be charged to you â we cover it. We guarantee that no additional charges will be added upon delivery. If a refund is issued, you will receive a full refund (including duties and taxes).
European Union, United Kingdom, Norway, Switzerland, Australia, Hong Kong, Singapore, Japan, Taiwan, Malaysia and the United Arab Emirates:No additional customs duties or taxes apply in these regions. VAT or local taxes are ALWAYS included in the final price at checkout. We guarantee that there will be no additional costs upon delivery. In the event of a refund, you will receive the full amount paid.
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No â all additional duties, tariffs, and taxes are fully prepaid by us. Your order will be shipped directly from our warehouse in Frankfurt, Germany, Europe, and even with the latest developments in US tariffs, we ensure that there are no unexpected costs upon delivery. The price you see at checkout is the exact price you pay.
Shipping & Returns
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We offer both standard shipping and express shipping and deliver to almost all countries worldwide. You can find all information about shipping costs, delivery times, and the countries we ship to here.
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To ensure the best possible delivery times, we ship your order from different warehouses depending on the destination country:
âą Orders from the United States are shipped directly from our US warehouse.
âą All other orders are shipped from our warehouse in Germany.
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Here you can find all the information about shipping times. You will also receive an estimated delivery time at checkout.
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Yes, you can track your shipment. If you encounter any problems, please contact us at customerlove@saintsass.com so we can assist you.
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If your products are in their original packaging with all tags and protective seals/stickers intact, you can return them within 30 days of receipt. You can easily create your return label through our returns portal.
Please refer to our return policy for more details.Note on tights
Tights are considered hygiene products and can only be returned unopened.We are confident in the quality of our products! However, if your new tights develop a run within 30 days, you can contact our customer service at customerlove@saintsass.com, and you will receive a voucher for the value of the item.
You can find more details about your warranty claim here. -
If your product has a small defect, please contact our customer service at customerlove@saintsass.com within 24 hours. Please don't forget to send a picture of the item and the defect - this will help us resolve the issue as efficiently as possible.
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We sincerely apologize if you received the wrong product. Please contact us at customerlove@saintsass.comâweâll make sure you get your ordered saint sass piece as quickly as possible!
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Once your returned package arrives at our warehouse, our quality control team needs up to 7 days to inspect your item. The refund will be processed within 2â3 weeks after receiving the return, provided all conditions of our return policy are met.
Do you have any questions about your order or need further assistance? Feel free to contact us at customerlove@saintsass.comâweâre happy to help!
tights
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Vivien and Larissa have worked for months on the perfect tights. We have developed a tights yarn that is not only single-wrapped but double-wrapped. This means that our tights are twice as tear-resistant as conventional tights. We have also hidden the toes and heels, which are the two places that are most susceptible to runs. For these reasons, we affectionately call our tights the "superwoman" of tights.
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Our products are consciously made in Europe: tights in Italy, and underwear and bodysuits in a women-run factory in Turkey. This ensures high quality, short transport routes, and working conditions we can genuinely stand behind.
Sounds like a clichĂ©? Maybe â but we mean it. From the very beginning, it was clear to us that we wanted to produce in Europe. Not because it sounds trendy, but because it feels right and because we know the people who make our products.
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The following applies here: quality over quantity!
For us, the majority of the price goes directly into the tights themselves, which we have produced in Italy.Yes, tights from Asia would be cheaper - but our quality is unbeatable and worth every cent. After all, what good is a cheap pair of tights that gets a ladder the first time you wear them?
The second largest cost factor is the application of the statements, which is done by hand in Saarland with great attention to detail. Additional costs arise from shipping and logistics as well as from our dedicated team in Berlin. Application of the statement. This is lovingly applied by hand in Saarland. Additional costs include shipping and logistics costs, as well as the costs for our
Berlin-based company. -
We have been working on our tights for a long time. The result, a tight that is in no way inferior to luxury tight brands. With the aim of accompanying you on your journey for as long as possible. After all, what's the use of tights that are cheap but run down the first time you wear them?
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Your body is beautiful just the way it is! However, we don't know anyone who has ever complained about a light shaping effect. Not too much and not too little, our tights emphasize your strengths just right. They even secretly support the blood circulation in your legs, so that you feel in top shape even after a long day or a night of drinking. The shaping effect makes the tights feel a little tighter when you put them on for the first time. But once they have adjusted to your body, they fit like a second skin.
SIZING
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You can find out how to find your correct size in our size chart . If you are not sure, you can contact us at any time at customerlove@saintsass.com .
30 DAY ANTI-RUN GUARANTEE
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We are confident in the quality of our products and offer you a 30-day guarantee. Got a run in your tights? Simply send us a picture of the damaged item at customerlove@saintsass.com. If your product meets the guarantee conditions, you will receive a voucher for the value of the item (excluding 20 DEN tights). Please note that replaced items are not covered by the guarantee again.
Returns of tights and other products
Unopened tights in their original packaging with intact labels and protective seals, as well as all other products in their original condition, can be returned within 30 days. Once we receive your return, we will refund the purchase amount. Please refer to our return policy for more details.
payment
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Our payment processor is PCI DSS Level 1 certified, which guarantees the security of payments made on our website.