Frequently Asked Questions
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Returns:
We have a 30 day return policy .
Tights:
If your tights are in their original packaging (unopened) and all labels and protective seals/stickers are intact, you have the right to return them within 30 days of receipt.Please note that tights are a hygiene product and we can only accept returns if they are unopened.
All other products:
If your products are in their original condition and all labels and protective seals/stickers are intact, you have the right to return them within 30 days of receipt.
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To start your return process please send an email to customerlove@saintsass.com and we will send you a return label within 1-2 business days.
Once your return has been received and inspected, you will receive your refund via the payment method you originally used.
Please note that this can take up to 3-7 working days after your return arrives. In addition, due to different processing times at the banks, it can take another 3-5 working days for the refund to arrive in your account.Pre-paid return label
We charge a fee of €4 for the return label you have already paid for, which will be deducted from the amount to be refunded. You can also send your return back at your own risk. Please read the next section carefully.Send return at your own risk
You can also send your return yourself. Please note, however, that you will then be responsible for the shipping costs and any customs fees and taxes that may apply. We recommend that you insure the package and contact our Customer Love team by email at customerlove@saintsass.com with the tracking number as soon as the package has been shipped.
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To start your returns process click here . A pre-paid returns label will then be emailed to you.
Once your return has been received and inspected, you will receive your refund via the payment method you originally used.
Please note that this can take up to 3-7 working days after your return arrives. In addition, due to different processing times at the banks, it can take another 3-5 working days for the refund to arrive in your account.Pre-paid return label
For pre-paid return labels we charge fees which are deducted from the amount to be refunded. You can check the fee for your country here .
Send return at your own risk
You can also send your return yourself. Please note, however, that you will then be responsible for the shipping costs and any customs fees and taxes that may apply. We recommend that you insure the package and contact our Customer Love team by email at customerlove@saintsass.com with the tracking number as soon as the package has been shipped. -
All returns are processed on a case by case basis and ultimately
treated at the discretion of saint sass, including determining whether
an article is unworn and unwashed, with the intention of providing our customers with
best experience. Potential fraud or misuse of this
Policy, including excessive or unreasonable returns, may result in
rejection of future transactions or returns. If we decide to
Refund after 30 days or if no proof of purchase is provided,
the refund will be made to a saint sass gift card or in
in accordance with applicable local laws.In certain circumstances, we may require
additional information, including personal data,
Saint Sass's practices with respect to the processing of personal data
Collection, use and disclosure of such personal information are in our
PRIVACY POLICY described in more detail.If you have any questions, be sure to check out our FAQs on
Read returns.