RETURN POLICY

Overview

We want you to be fully satisfied with your purchase from saint sass. Below you will find all information regarding returns, refunds, and our 30-day Anti-Run Guarantee.

 

Return Period

You have the right to return items to us within 30 days of receipt. Returned goods must arrive at our warehouse within this period.

 

Returnable Items

A return is possible if the following conditions are met:

  • The item is unworn and unused

  • All tags are attached

  • The item is in its original packaging


For hygiene reasons, tights can only be returned if they are unopened.



Return Process

To initiate a return, please create a return label via our returns portal using your order number.
The cost of the return label is initially covered by us but will be deducted from your refund amount.
We recommend including a note with your full name and order number inside the return package to ensure correct allocation.
If you need assistance, please contact our customer service: customerlove@saintsass.com


Return address (EU)
saint sass GmbH c/oAncla Logistik GmbHDillfeld 2235576 WetzlarGermany


Returns from the USA

We do not provide prepaid return labels for orders from the USA. Return shipping costs are the responsibility of the customer.


USA return address:saint sass GmbH c/oQuivo / Logsta 1648 Roseytown Road, Suite 400Greensburg, PA 15601USA


Refunds

Refunds are issued only if the item:

  • Is unworn and in original condition

  • It has no stains, odors, or signs of use

  • It has no rips, holes or damaged seams (including makeup, self-tanner, perfume or deodorant)

If these conditions are not met, no refund will be issued.


Exchange

A direct exchange is not possible. If you wish to order a different size or product, please return the item according to our return policy and place a new order in our online shop.


Processing Time

Once your return has arrived, our quality control may take up to 7 days.Refunds are processed within 2–3 weeks after receipt of the return, provided all conditions are met.


Defective Items

If your item is defective, please contact us within 24 hours of receipt and send a photo of the defect to customerlove@saintsass.com.
Minor thread pulls or minimal marks are not considered defects if the functionality of the product is not affected.


30-Day Anti-Run Guarantee

If your new tights develop a ladder within 30 days of receipt, please email a photo of the damaged product to customerlove@saintsass.com.
If the claim qualifies as a warranty case, you will receive a voucher equal to the value of the tights.Shipping costs are not refunded.

Please note:

  • 20 den tights are excluded from the warranty.

  • A product replaced under this guarantee is not eligible for a second warranty claim



Liability Disclaimer

Saint Sass GmbH accepts no liability for:

  • Lost, stolen, or damaged shipments during transport

  • Incorrectly entered delivery addresses  

You can reach us anytime if you have any questions customerlove@saintsass.com.