RETURN POLICY

Overview

We want you to be fully satisfied with your purchase from saint sass. Below you will find all information about returns, refunds and our 30-day Anti-Run Guarantee.

Return period

You can return items within 30 days of delivery.

Returnable items

A return is possible if:

  • the item is unworn and unused
  • all tags are attached
  • the item is in its original packaging

For hygiene reasons, tights can only be returned if they are unopened.

Free returns

Returns are free for US orders. Start your return in our returns portal with your order number including the # (for example #12345). You will receive a free prepaid return label by email. Please include a note with your full name and order number in the parcel.

US return address
saint sass GmbH c/o Quivo / Logsta
1648 Roseytown Road, Suite 400
Greensburg, PA 15601
USA

Refunds

Refunds are issued only if the item:

  • is unworn and in original condition
  • has no stains, odors or signs of use
  • has no rips, holes or damaged seams (including makeup, self-tanner, perfume or deodorant)

If these conditions are not met, no refund will be issued.

Exchange

A direct exchange is not possible. If you would like a different size or product, return the item and place a new order.

Processing time

Refunds are issued to your original payment method within 7 days after your return arrives at our warehouse, provided all conditions are met.

Defective items

If your item is defective, please contact us within 24 hours of receipt and send a photo of the defect to customerlove@saintsass.com. Minor thread pulls or minimal marks are not considered defects if the functionality of the product is not affected.

30-Day Anti-Run Guarantee

If your new tights develop a run within 30 days of receipt, please email a photo of the damaged product to customerlove@saintsass.com. If the claim qualifies, you will receive a voucher equal to the value of the tights. Shipping costs are not refunded.

  • 20 den tights are excluded from the guarantee.
  • A product replaced under this guarantee is not eligible for a second claim.

Liability disclaimer

saint sass GmbH accepts no liability for:

  • lost, stolen or damaged shipments during transport
  • incorrectly entered delivery addresses

You can reach us anytime at customerlove@saintsass.com.