Return & Guarantee
We have a 30-day return policy .
If your products are in their original packaging and all labels and protective seals/stickers are intact, you have the right to return them within 30 days of receipt. Please send an email to firstname.lastname@example.org and we will then send you a return label within 1-2 working days. We charge a processing fee of €2.99 for your return, which will be deducted from the amount to be refunded. Please note that tights are a hygiene item and we can only take them back if they are unopened.
If you live outside of Germany, we do not cover the shipping costs. Please also note that we do not cover possible customs duties.
Since we check each return individually, please allow 2-3 weeks for your refund.
To return, please fill out the return form and enclose it with your return.
30 day guarantee:
Did your recently purchased tights accidentally break within 30 days? Then write to us at email@example.com with the subject “30 day guarantee” and a picture of the broken tights. We will then send you a voucher as quickly as possible with which you can easily buy your tights again. Please note that we do not give a guarantee on our 20 denier tights.
We even offer a 100-day guarantee especially for our socks in the event of a hole.
Please note that no further warranty can be claimed for a product. Only products purchased from our online store are eligible for the warranty.
If you would like to make use of your guarantee, you have the option of sending us an email to firstname.lastname@example.org . Send us a photo of the defect in your product directly and we will respond to you within 1-3 business days.