RETURNS
Frequently Asked Questions
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We offer free returns within 30 days on all products.
Tights can only be returned unopened, in their original packaging, with all tags, seals and stickers intact. Tights are a hygiene product, so we cannot accept opened tights.
All other products can be returned within 30 days of delivery if they are unworn, unwashed and in their original condition with all tags attached.
You can find our full refund policy here.
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For returns within the European Union, you can create your return shipping label via this link. The fee for the return label provided by us varies depending on the country. You can find the current charges here: Return costs by country. The corresponding amount will be deducted from your refund.
If you prefer to arrange the return yourself, you will be responsible for the shipping costs as well as any applicable customs duties or taxes.
Please make sure to insure your parcel and contact our Customer Love Team at customerlove@saintsass.com once you have the tracking number.
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1. Start your return in our returns portal. Enter your order number including the # (for example #12345).
2. You will receive a free prepaid return label by email. Pack your items and drop the parcel off with the carrier shown on the label. Your return ships to our US warehouse.
3. Once your return arrives at our warehouse, your refund is issued to your original payment method within 7 days, provided all return conditions are met.
Returns are free for US orders, nothing is deducted from your refund. Questions? Write to our Customer Love Team at customerlove@saintsass.com.
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All returns are reviewed case by case and are at the discretion of saint sass. Items must be unworn and unwashed.
If we see misuse of our return policy, for example excessive or unreasonable returns, we may refuse future returns or orders. Returns after the 30-day period or without proof of purchase may be refunded as a gift card at our discretion, or as required by applicable law.
In some cases we may need to verify your identity and ask for additional information. You can read how we handle personal data in our Privacy Policy.
Questions? Read our FAQs or contact our Customer Love Team at customerlove@saintsass.com.