Shipping & returns
SHIPPING COSTS
United States / Canada:
▪ Free shipping over $149.99
▪ Under $150 --> Package with tracking = 9.99$
Germany:
▪ Free shipping over 100€, Under 100€:
▪ DHL Package with tracking = 3.99€
▪ Goods post with tracking = 3.49€
▪ DHL Express = 14.99€
Austria:
▪ Free shipping over 150€
▪ Under 100€ --> Package with tracking = 5.99€
France / Italy:
▪ Free shipping over 150€
▪ Under 150€ --> Package with tracking = 6.99€
Belgium / Czech Republic:
▪ Free shipping over 150€
▪ Under 150€ --> Package with tracking = 7.99€
Spain / Portugal / Switzerland / Luxembourg:
▪ Free shipping over 150€
▪ Under 150€ --> Package with tracking = 11.99€
Ireland / Finland / Bulgaria:
▪ Free shipping over 150€
▪ Under 150€ --> Package with tracking = 20.99€
Netherlands:
▪ Free shipping over 150€
▪ Under 150€ --> Package with tracking = 8.99€
Poland:
▪ Free shipping over 150€
▪ Under 150€ --> Package with tracking = 6.99€
Slovakia:
▪ Free shipping over 150€
▪ Package with tracking = 12.99€
Denmark / Romania / Hungary:
▪ Free shipping over 150€
▪ Under 150€ --> Package with tracking = 13.99€
Ukraine / Serbia:
▪ Free shipping over 150€
▪ Under 150€ --> Package with tracking = 24.99€
Sweden / Slovenia / Latvia / Estonia / Croatia:
▪ Free shipping over 150€
▪ Under 150€ --> Package with tracking = 14.99€
Norway / Malta / Cyprus / Greece:
▪ Free shipping over 150€
▪ Under 150€ --> Package with tracking = 22.99€
United Kingdom:
Package with tracking: 5.63£
Australia / New Zealand:
Package with tracking = 17.63€ (29 AUD)
Africa:
▪ Free shipping over 150€
▪ Under 150€ --> Package with tracking = 20.99€
Central America:
▪ Free shipping over 150€
▪ Under 150€ --> Package with tracking = 25.99€
South America:
▪ Free shipping over 150€
▪ Under 150€ --> Package with tracking = 25.99€
Asia:
▪ Free shipping over 150€
▪ Under 150€ --> Package with tracking = 29.99€
ESTIMATED DELIVERY TIME
▪ Germany: 1-3 working days
▪ EU, Switzerland, UK, USA: 2-8 working days
▪ All parcels can be tracked and are insured - so you know exactly where your order is and when it will arrive.
RETURNS
If your products are in their original packaging and all labels and protective seals/stickers are intact, you have the right to return them within 30 days of receipt. Please send an email to customerlove@saintsass.com and we will send you a return label within 1-2 working days. We charge €2.99 for returns processing, which will be deducted from the amount to be refunded. Please note that tights are a hygiene item and we can only take them back unopened. If you live outside of Germany, we do not cover the shipping costs, please also note that we do not cover any customs duties that may arise. As we review each return individually, please allow 2-3 weeks for your refund.
SHIPPING DAYS
All orders are processed from Monday to Friday between 9.00 am and 5.30 pm.
If you order at the weekend, we will process your order the following Monday morning. Orders placed during a public holiday in Germany will be processed the following working day.
Depending on where you are located, shipping times may vary. We do our best to ensure that your order leaves our warehouse as quickly as possible.
EDIT OR CANCEL YOUR ORDER
If you want to change or cancel your order or your delivery address, please contact our Customer Happiness Service at customerlove@saintsass.com as soon as possible so that we can make the change.
If the order has already been shipped, please request a return label for your return here.
DUTIES
Please note that all duties, taxes and shipping fees are your responsibility and are non-refundable.
UNDELIVRABLE PARCELS
As our customer, you are responsible for tracking your shipments. If the parcel cannot be delivered, the carrier will hold it for a few days and ask you to arrange a new delivery. If a new delivery is not arranged within a few days, the parcel will be returned to us.
If you refuse the parcel on delivery, the parcel will be returned to us. In both cases the shipping costs will not be refunded.
PARCEL INSPECTION
When your order arrives, we ask you to check the parcel carefully before signing for it as proof of delivery.
If for any reason the package appears to be tampered with or the tape is not intact, we ask you to sign for the goods without checking them or refuse delivery.
In the event that the delivery is accepted with an unauthorized signature or the package shows signs of tampering, we ask you to immediately notify the local DHL office and contact us at the following email address: customerlove@saintsass.com.
DEFECTS
If, despite our very high quality controls and standards, a small defect occurs in your product, please contact our Customer Happiness Service department at customerlove@saintsass.com within 24 hours.
Please send us pictures of the item and the defects so that we can solve the problem as quickly as possible.